Quality Enhancement Remit

To oversee: The development of key performance indicators associated with the IS Strategic Plan and the Universitys Balanced Scorecard; IS-related surveys, ensuring a coherence of approach and minimising duplication; The delivery of an IS Service Catalogue; The implementation of the ITIL framework within IS; Projects, including quality of design and execution of transmission into services where relevant; To input to the strategic planning process for IS, ensuring that quality enhancement is kept to the fore; To advise the VP/CIO and Head of IS Planning on quality related matters that may impact on the annual planning process.